Go Urban Travels ("we", "us", "our") respects your privacy. This policy explains what personal information we collect through this website and how we use it.
1. Information we collect
When you submit an enquiry form, contact us on WhatsApp, call or email us, we may collect:
- Your name, mobile / WhatsApp number and email address;
- Travel details such as destination, dates, number of travellers, budget, trip type and any message you choose to share;
- Technical information such as your IP address, browser type and the page from which you submitted the form, used for security and to prevent spam.
When you book a trip, we may also need passport, identity or other documents required by hotels, airlines, transport providers or immigration authorities. We will ask for these only when necessary.
2. How we use your information
- To respond to your enquiry and prepare itineraries and quotations;
- To make and manage bookings with hotels, airlines, transport and activity providers;
- To assist with visa applications when you request it;
- To contact you about your enquiry or booking by phone, WhatsApp or email;
- To keep our website secure and improve our services.
We do not sell your personal information.
3. Sharing your information
We share only the information needed to deliver your trip with service providers such as hotels, airlines, transport partners (including Go Urban Ride), destination partners and, where you request visa assistance, the relevant visa processing authorities. We may also disclose information where required by law.
4. WhatsApp and third-party services
If you contact us on WhatsApp, your messages are also subject to WhatsApp's own privacy policy. Our contact page may display an embedded map provided by Google, which is subject to Google's privacy policy.
5. Data retention and security
We keep enquiry and booking information for as long as needed to provide our services and meet legal, accounting or reporting requirements. We use reasonable technical and organisational measures to protect your information.
6. Cookies
This website uses essential cookies for security (for example, to protect forms against misuse) and to remember form details if a submission needs correcting. If we add analytics in future, this policy will be updated.
7. Your choices
You can ask us to access, correct or delete the personal information we hold about you, subject to legal requirements, by contacting us using the details below.
8. Contact
For any privacy questions, contact Go Urban Travels on +91 88725 00513 or at info@gourbantravels.com.
9. Changes to this policy
We may update this policy from time to time. The latest version will always be available on this page.