Travel bookings involve hotels, airlines, transport operators and other providers, each with their own cancellation rules. This policy explains how cancellations and refunds work with Go Urban Travels.
1. Your quotation sets the exact terms
The specific cancellation charges for your trip are listed in your written quotation before you pay. They depend on the services booked, the season and how close to departure you cancel.
2. How to cancel
Cancellations must be requested in writing (WhatsApp or email) by the person who made the booking. The cancellation date is the date we receive your written request.
3. Cancellation charges
- Charges levied by hotels, airlines, transport operators and other providers are passed on as per their policies.
- Non-refundable components — such as non-refundable airfares, peak-season hotel bookings, permits, activity tickets and visa fees — cannot be refunded once booked.
- A service or processing fee may apply, as stated in your quotation.
4. Changes to a booking
Changes to dates, travellers or services are subject to availability and may involve additional charges from providers.
5. No-shows and unused services
No refund is due for no-shows, late arrivals, early departures or services not used during the trip.
6. Cancellations by providers or due to events beyond control
If a service is cancelled by a provider or because of weather, government orders or other events beyond our control, we will help arrange alternatives or pursue refunds from providers. Refunds depend on what the provider returns.
7. Refund process
Approved refunds are processed to the original payment method or bank account after the relevant amounts are received from providers. Timelines depend on providers and banks.
8. Contact
For cancellations or questions, contact us or call +91 88725 00513.